Reborn Care
Care that keeps youmoving.
One simple monthly package. Maintenance, technical support and connected services for your Reborn reverse vending machine.
One simple package
Keep your RVM ready for customers.
Proactive servicing and a support team that knows your machine. One straightforward maintenance and support package, covering every Reborn RVM on your site.
From remote fault resolution to hands-on maintenance, Reborn Care brings the essentials together: dedicated support, covered repairs, software services and practical operator guidance.
24-hour
Remote monitoring
Our team stays connected to your RVM around the clock.
4 visits
Planned each year
Scheduled inspections and servicing of key components.
Monthly
ESG reporting
Recycling totals with estimated carbon, energy and water savings.
Connected support
Help when you need it.
A connected team, proactive care and practical support to help minimise disruption.
Remote machine monitoring
Our 24-hour monitoring team stays connected to your RVM, identifying reported faults in real time and escalating issues to our engineers.
Remote diagnostics
We investigate suitable faults remotely to reduce disruption and engineer visits. Remote resolution prevents over 80% of fault call-outs.
Dedicated technical support
Your dedicated account manager works alongside our support team to help with operational questions, troubleshooting and fault reporting.
Four planned service visits
Four visits each year to inspect, adjust and maintain key components, helping your RVM perform reliably and stay ready for use.
On-site breakdown support
Where a fault cannot be resolved remotely, an engineer attends within the service target agreed in your maintenance agreement.
Repair labour and travel
Engineer labour and travel are included for covered repairs, giving you clearer visibility of your maintenance costs.
Hands-on maintenance
Attention to every detail.
Scheduled checks and servicing focus on the components that keep your machine operating safely and reliably.
Replacement parts cover
Replacement of covered components, subject to the agreement. Wear parts and damage exclusions are clearly specified.
Recognition-system checks
Inspection and functional checks of fitted barcode readers, cameras, sensors and weighing components.
Compaction-system servicing
Inspection of the compaction mechanism, drives and associated moving components for wear and correct operation.
Safety-function checks
Checks of fitted door interlocks, guards and emergency-stop controls during planned servicing, plus fire suppression where applicable.
Printer and touchscreen checks
Functional checks of receipt printing, touchscreen operation and the customer interface to support a smooth return experience.
Connectivity checks
Troubleshooting of machine connectivity and communication with the Reborn platform to support connected operation.
Software, guidance and reporting
More than maintenance.
Connected software services, clear records and guidance to help your team get the most from your RVM.
Software maintenance
Software cover for the admin dashboard, monitoring solution, advertising platform and integration.
Barcode and article-list updates
Live API article-list updates support UK DRS container eligibility, subject to scheme data availability and connectivity.
Service reports and maintenance history
A record of completed servicing, findings, repairs and recommended actions.
Operator guidance
Practical advice on daily cleaning, emptying, receipt-roll replacement and basic machine care.
Monthly ESG reporting
Monthly reports cover bottles and cans recycled, with estimated carbon, energy and water savings associated with recycling.
Your cover, clearly explained
Covered components, wear parts, damage exclusions and engineer attendance targets are set out in your maintenance agreement. Attendance targets refer to the engineer visit, rather than guaranteed repair completion.
Routine cleaning, emptying and receipt-roll changes remain day-to-day operator tasks. Covered repairs, parts and engineer attendance are subject to your maintenance agreement.
Keep your RVM performing at its best.
Talk to our team about Reborn Care and what's included for your site.